What happens when the AI cannot answer a customer's question?

The AI escalates the ticket: it marks it as escalated, assigns it to a teammate in the right department and notes the reason. The teammate gets an email, and the customer gets an email saying a person will follow up.

Does the AI Support Agent answer phone calls?

No. The Support Agent works in writing: website chat, hosted form, email, WhatsApp and Telegram. For phone calls and appointment booking, use the AI Virtual Assistant.

Can I connect it to automation tools?

Yes, with outbound webhooks. Pick the events to send; each delivery is signed so you can verify it, and every attempt is logged. Point the webhook at Zapier, Make, n8n or any tool that accepts webhooks.

How is ticket routing determined?

When the AI escalates, it picks a department and can suggest a teammate from your team list. The ticket goes to that teammate, or to the least busy available teammate in that department.

Can I customize the AI's responses and behavior?

Yes. Each portal has its own AI instructions, where you describe your products, policies and tone, and you choose the AI model. You can turn auto-replies off for the portal or turn the AI off for a single ticket.

What kind of support requests can the AI handle?

Questions it can answer from your instructions: product questions, how-to and troubleshooting steps, policies, pricing and shipping rules. Anything that needs an action it cannot take, such as a refund or an account change, is escalated to your team.

AI Support Agent

An AI support agent that never sleeps.

Answers customers on your website chat, email, WhatsApp and Telegram from your own instructions, sorts every ticket by priority, and hands off to your team with the reason when a person is needed.

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4.9/5

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Ways tickets come in

Inbox for every channel

24/7

Always available

14 days

Free trial

How It Works

The full support automation flow

From the first message to a resolved ticket, with your team in the loop when needed.

Request Received

A message arrives from your chat widget, hosted form, email inbox, WhatsApp, Telegram, the API or an inbound webhook, and becomes a ticket.

AI Classification

The AI sets a priority from low to urgent, a category, tags and a one-line summary, so the ticket list stays sorted.

AI Reply

The AI answers in the same channel, using the instructions, policies and FAQs you wrote for the portal.

Resolve or Ask

When the customer confirms the fix, the AI marks the ticket resolved. When it needs more details, it asks and sets the ticket to waiting on customer.

Escalation to Your Team

For refunds, billing disputes, upset customers or questions it can't answer, the AI escalates to the right department or teammate and notes the reason.

Notifications & Webhooks

The customer and the assigned teammate are notified by email, and signed webhooks send the ticket event to your other systems.

Inside the app

See exactly how it works

Real screens from the AI Ekip app. Click any screenshot to see it full size.

Ticket inbox

Every conversation in one ticket list

Chats, emails, WhatsApp and Telegram messages and form submissions all become tickets in one place, with status, priority and who is handling them.

Filter by status, priority and assignee
Escalated tickets are flagged and assigned to a person
Customer name and email on every ticket

AI replies & escalation

The AI answers, and hands off with context

The AI replies from your instructions in seconds. When a ticket needs a person, such as a refund or a bug, it escalates to the right department, notes why, and your teammate picks up in the same thread.

Escalates to departments like Billing or Technical, with the reason
Your team replies in the same conversation
Turn the AI off per ticket, or take the ticket over

Channels

Customers reach you where they already are

Pick the channels for each support portal. Every channel lands in the same ticket inbox and gets the same AI.

Chat widget for your website and a hosted support form
Email: Gmail, Microsoft or any IMAP/SMTP inbox
WhatsApp and Telegram, plus an API for other systems

Chat widget

A chat widget on your site in minutes

Paste one snippet and visitors can chat with your support agent on any page. Conversations arrive as tickets, so nothing gets lost.

Your welcome message and colors
Asks for name and email before the chat starts
Replies by AI, with handoff to your team

Reporting

See how support is going

Daily, weekly and monthly reports for each portal: tickets created and resolved, resolution time and AI usage.

Tickets created and resolved over time
Average resolution time
AI tokens used, so costs stay predictable

Key Features

Everything your support team needs, automated

What you get in every support portal.

AI Replies From Your Instructions

Write your products, policies and FAQs into the portal once. The AI answers from them and asks clarifying questions when something is unclear.

Choose the AI model
Your own instructions and tone
Auto-replies on or off per portal

Every Channel, One Inbox

Chat, form, email, WhatsApp and Telegram messages all become tickets and get the same AI.

Website chat widget & hosted form
Gmail, Microsoft or IMAP/SMTP email
WhatsApp Business & Telegram bots

Ticket Management

Statuses from open to closed, four priority levels, categories, tags and assignees, set by the AI or by your team.

AI-set priority, category and tags
Assign tickets to teammates
Internal notes on tickets

Team Collaboration

Invite teammates with roles, put them in departments, and @mention them on tickets. Mentions arrive by email, with follow-up reminders.

Owner, admin and member roles
Departments for escalation
@mentions with email follow-ups

Webhooks & API

Send ticket events to any URL with signed outbound webhooks, create tickets from an inbound webhook, and use the REST API with portal API keys.

Signed webhooks with delivery logs
Inbound webhook creates tickets
REST API with API keys

Custom Support Form

Build your hosted support form with your own fields. Customers follow and reply to their ticket from a private link.

Text, dropdown, date and checkbox fields
File uploads
Private ticket link for customers

Support Capabilities

Resolve faster, escalate smarter

Messaging channels, ticketing, your own knowledge and human handoff, in one agent.

Chat, Email & Messaging

One AI agent answers website chat, email, WhatsApp and Telegram with the full ticket history. For phone calls and bookings, see the AI Virtual Assistant.

Ticket Lifecycle

Tickets move through open, in progress, waiting on customer, escalated, resolved and closed. The AI and your team can both update the status.

Multilingual Replies

The AI can answer in the customer's language. Add language and tone rules to your instructions.

Your Policies & FAQs

Paste your FAQs, policies and product details into the portal instructions. The AI treats them as the source of truth.

Human Escalation

The AI hands off to the right department or teammate with the reason noted on the ticket. Your team replies in the same thread or takes the ticket over.

You Stay in Control

Turn the AI off for one ticket, take a ticket over, or switch auto-replies off for the whole portal. AI replies and escalations are logged in the Agent Activity Center.

Business Impact

Why teams choose AI Ekip Support

Track the results in your reports: tickets created, tickets resolved and average resolution time.

24/7 Availability

The AI replies whenever a message arrives, day or night, on every channel you turn on.

Reduced Response Time

Customers get an answer in seconds instead of waiting for someone to come online.

Intelligent Escalation

When AI cannot resolve an issue, it escalates to the right department with full context.

Consistent Answers

Every reply follows the same instructions and policies, whatever the volume or time of day.

Integrations

Connect with your support stack

Webhooks, a REST API and the AI Ekip MCP server connect the Support Agent to the tools you already use.

Signed outbound webhooks for ticket and message events
Inbound webhook and REST API to create and update tickets
Send ticket events to Zapier, Make, n8n or your own tools
Manage tickets from Claude or Cursor through MCP

Your Channels

Chat, form, email, WhatsApp, Telegram

AI Support Agent

Answer, classify & escalate

Ticket Inbox

Status, priority & assignee

Webhooks & API

Your other systems

How many support hours could an AI agent give back to your team?

Free AI ROI Calculator: your numbers, about 90 seconds, net of what AI Ekip costs.

Calculate my ROI

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FAQ

Frequently asked questions

Everything you need to know about the AI Support Agent.

There is no built-in CRM connector. You connect your own systems with signed outbound webhooks (ticket created, updated, escalated, resolved or closed, and new messages), an inbound webhook that creates tickets, and a REST API with portal API keys.

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Ready to transform your support?

Start your 14-day free trial or book a demo, and we'll help you set up your channels and instructions.

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